Parent Resources

TLC Home Exercise Program Resources

Videos for activities can be found on our YouTube Channel

Therapy Cancellation Policy (Snow and Ice)

• We no longer follow the L'Anse Creuse North School district’s lead when closing for hazardous weather conditions.
• To confirm whether we are open, please call to listen to TLC's voicemail and/or check our website home page. Our website and voicemail will always be updated to reflect inclement weather closures.
• Make-up therapy sessions may be scheduled at the front desk or over the phone when the clinic opens again the following day.
• Please see the above calendar for scheduled clinic closures related to holidays.

Additional Parent Resources

It is TLC's goal to assist parents and caregivers in navigating through all of the information and processes involved in receiving therapy.  Forms are available under the Resources link to the right.

• Autism Speaks
• Autism Alliance of Michigan (AAOM)
• The National Resource on ADHD
• The Star Institute (formerly the Sensory Processing Disorder Foundation)
• TLC's Guide to Choosing an ABA Provider
• https://www.cerebralpalsyguide.com/

Scholarship Resources:

Families who are under- or uninsured are encouraged to apply for scholarships to cover the cost of services.  Below are some resources for these funds:

• Therapy from the Heart
• United Healthcare Children's Foundation
• Friends of Jacob Foundation

Attendance/Sick Policy

***Each No Show/Late Cancellation will result in a charge up to $125.00***

In order for appropriate services to be delivered, attendance must be structured and consistent. As professionals we have an ethical mandate to provide our clients with quality and effective individualized therapy.  In addition, insurance companies expect their members to attend the recommended amount of treatment. We document attendance as well as progress and report regularly to the insurance company and referring physician. Your child’s progress is our utmost priority and good attendance is a key factor. See below for our attendance policy:

Tardiness:

Children must arrive on-time and be picked up promptly at the end of their session. This ensures appropriate services are delivered and that the clinician’s time is effectively and efficiently utilized.  Tardiness is defined as dropping off or picking up your child 7 minutes or later. If you arrive 7 minutes late to your scheduled therapy session for Applied Behavior Analysis, you will have to wait until the next billing time, which is at the half hour mark. For example, if you arrived at 9:10am for a session that was supposed to begin at 9:00am, we cannot accept your child until 9:30am. If your child arrives 7 minutes or later for Occupational, Physical, Speech or Massage Therapy your child’s therapy appointment is subject to cancellation.  After two excessive tardies within a 4-week period, your child’s therapy schedule will be reviewed and will be subject to a decrease in services.

Late Pickup:

Failure to pick up your child by the indicated scheduled end time of their session, will result in a late pick-up fee as shown below:

• Arriving 7 – 15 minutes late will incur a $12.50 late fee
• Arriving 16 – 30 minutes late will incur $25.00 late fee
• Arriving 31 – 45 minutes late will incur a $37.50 late fee
• Arriving 46 – 60 minutes late will incur a $50.00 late fee

This fee will automatically be billed to the card on file. If a valid card is not on file, the late-pick-up fee must be paid in full prior to your child’s next scheduled session.  Failure to pay the fee in full prior to your child’s next scheduled service, will result in services being placed on hold.

Cancellations:

Attendance must be maintained at a level of 85% of scheduled sessions each month, and over the duration of enrollment to the therapy center.  If attendance falls below 85% across a 30-day period, your child’s therapy schedule will be reviewed and subject to a decrease in services. An initial conversation would take place with the family and their service provider after a month of poor attendance. If attendance is below 85% for two consecutive months, services are subject to decrease or potential discharge from services will occur. Insurance company or referring provider will be notified of attendance as well. For scheduling vacations or cancellations due to a doctor’s appointment, please notify the front desk at least two weeks beforehand to provide the Center for TLC the time to plan scheduling accordingly.

Late Cancellation:

Appointments involve time reserved exclusively for your child. Out of respect for your therapist, and other clients, we ask that you notify us no later than 5:00pm the day before your scheduled appointment if you need to cancel or reschedule. Doing so will provide us the opportunity to make that time available to other clients and notify our therapist(s) before they arrive to the facility to treat your child.

Cancellations made after 5:00pm the day before scheduled services, are identified as a late cancellation. Late cancellations will result in a $25.00 fee per missed therapy appointment (OT, PT, Speech), and $50.00 fee for ABA. For example, if your child is scheduled for occupational therapy and speech therapy and both are missed, you will be billed $50.  TLC recognizes that situations may occur when a notice prior to 5:00pm the day before is not always feasible. Therefore, we will waive one late cancellation fee every six months. However, any additional late cancellations that occur, will result in a late cancellation fee. At which time the card on file will automatically be billed the total late cancellation fee accrued for the services impacted. If a valid card is not on file, the late cancellation fee must be paid in full prior to your child’s next scheduled session.  Failure to pay the fee in full prior to your child’s next scheduled service, will result in services being placed on hold.

Unplanned Absences:

For cancellations due to illness, it is important that both the parent/caregiver and therapist be respectful of health concerns.  Should your child wake up with any of these symptoms, please call our office as soon as possible, preferably 24 hours in advance.  Your child should be symptom-free for 24 hours before resuming therapy.

If your child begins to exhibit any of the symptoms shown above while in attendance at TLC, they will be separated from other patients and staff to avoid the spread of any potential virus. During this time of separation, they will remain in the care of a provider until your arrival. You will be notified and asked to pick your child up from treatment early. Failure to do so, may result in release from services.   

Patients That Tests Positive for COVID-19:

If a patient tests positive for COVID-19, they will be required to quarantine for at least 5 days from the date that their symptoms began. Or if that date is not known, then they will quarantine 5 days from the date that the positive test was administered (PCR or Antigen). Staff may return following their 5 days of quarantine if:

• At least 24 hours have passed since resolution of fever without the use of fever-reducing medications, and
• Other symptoms have improved (loss of taste and smell may last for weeks or months and need not delay the end of quarantine).

*Returning to TLC after a quarantine period of 5 days, includes wearing a mask for days 6-10. If individuals are unwilling or unable to wear a mask, they must quarantine for 10 days.

Close Contacts to a Confirmed COVID-19 Case:

A close contact is identified as someone who was within six feet of an infected person for a collective total of 15 minutes or more over a 24-hour period starting from 48 hours before symptoms onset.

If a patient discloses they had close contact to a person with a confirmed case of COVID-19, they must monitor themselves for symptoms. If the close contact begins to experience symptoms following their contact, they will be required to quarantine for 5 days from the date they began experiencing symptoms. If symptoms have not improved following a 5day quarentine, than the contact must quarentine until their symptoms have improved. Employee’s may also return sooner if they provide documentation confirming that they tested negative for COVID.

Make Up Sessions:

Sessions missed due to a scheduled cancellation or due to illness, can be rescheduled for another day that week if there are staffing availabilities. Please contact the Front desk for more information regarding this.

No Call/No Show:

A no-show appointment is defined as a missed appointment on the part of the family for which NO phone call or appropriate notice was given prior to the patient’s appointment time.  Not only can a no-show delay your child’s treatment and progress. But it can also negatively impact our therapist(s) that arrived to the facility ready to treat your child at their scheduled time. Therefore, we ask that you notify us no later than 5:00pm the day before your scheduled appointment if you need to cancel or reschedule.

If a parent/guardian has a no-show appointment, the caregiver will be billed a $25 fee per missed therapy appointment (OT, PT, Speech), and $50.00 fee for ABA. For example, if your child is scheduled for occupational therapy and speech therapy and both are missed, you will be billed $50.  In the event three no-show appointments or late-canceled appointments occur the result will be an immediate discharge from services and the insurance company and referring provider will be notified.

Inclement Weather Closures:

The Center for TLC operates as a treatment center and generally will not, implement a delay in schedule. We will base our decision on surrounding school districts along with current road conditions the morning of. We will not operate under the guidance of a specific school district. Instead, you will be notified of a closure or delayed start by checking our website or calling the Center. Updates to our website will be made by 7:30am the day in question. If we elect for a delayed start, all services that TLC provides will resume at 12:00 pm. If you choose not to bring your child to therapy on a day the center has not closed for inclement weather, please notify the front office.

Hold Policy:  For planned/unplanned consecutive absences a child’s scheduled appointment day/s and time/s will only be held open for two weeks.  After two weeks, the appointment slots will be released to the next child on our wait list and will no longer be available for your child.

On-Time Arrival & Pick-Up:

Children must arrive on-time and be picked up promptly at the end of session. On-time is defined as within 7 minutes of your child’s appointment time.  This ensures appropriate services are delivered and clinician’s time is effectively and efficiently utilized. Therapists will be ready to meet children at the drop off area. Parents/clients should call the Center at 586-421-4062 if they cannot meet the scheduled arrival or departure times. This will ensure that staff is prepared to receive the child with minimal disruption to the other individuals who have already started their session.